Returns & Exchanges
At Vintage Sofa, we want you to love your timeless furniture; if your piece doesn't perfectly fit your home, we offer a 30-day return policy for all standard items. Please ensure the furniture is in its original condition to qualify for a full refund or exchange.
Return Process
- 1.Initiate Your Request
Contact our concierge team within 30 days of delivery with your order number and photos of the item to begin the return process.
- 2.Prepare for Collection
Carefully wrap the sofa in its original protective packaging to prevent damage during transit and ensure it is ready for our logistics team.
- 3.Schedule Pickup
Our specialized furniture couriers will contact you to arrange a convenient time window for the professional removal and transport of the item.
- 4.Inspection and Refund
Once the piece arrives back at our workshop and passes a quality inspection, we will process your refund to your original payment method within 7-10 business days.